Prepare for a Career in Information Technology

As technology evolves at a rapid pace, so does the need for information technology professionals to service computers and technology systems.¹

If you enjoy working with computers and have an interest in technology, there’s a variety of career opportunities in the information technology space. There are IT programs online that teach IT skills and provide an online IT degree or certificate. Learn more about how to get into IT and what to expect from the IT job outlook.

What Does a Systems Administrator Do?

One prominent role in IT is that of network and computer systems administrators. According to the BLS, there were 350,300 network and computer systems administrators working in 2020.² These professionals work for all types of businesses and organizations, wherever there are computer systems in use. Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate or an associate’s degree.

A network and computer systems administrator manages the day-to-day operations of computer networks at various organizations. Network and computer systems administrators typically do the following:³

• Determine an organization’s system needs and install network hardware and software
• Make needed upgrades and repairs to networks and ensure that systems are operating correctly
• Maintain network and computer system security
• Evaluate and optimize network or system performance
• Add users to a network, and assign and update security permissions on the network
• Train users in the proper use of hardware and software
• Interpret and solve problems when a user or an automated monitoring system alerts them that a problem exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

Other Jobs in Information Technology

In addition to network and computer systems administrators, there are many other roles available for professionals starting in IT. Information Technology programs prepare students for how to work in IT roles like the following.

Computer Support Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some applicants applying to computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Computer support specialists offer help or recommendations to computer users and businesses. They can either support computer networks or provide technical services directly to their users.⁴ A computer support specialist job description may also include duties like setting up or repairing computer equipment. 

In addition to technology knowledge, computer support specialist skills require great communication and problem-solving skills. Computer user support specialists need to explain technical issues to people who may not be knowledgeable in IT, so support specialists need to be patient and helpful in their explanations.

Computer network support specialists provide support to organizations that need help with their computer networks. They test and evaluate network systems, perform routine maintenance and troubleshoot computer networks and systems to make sure they’re working properly. They also communicate with computer users to explain network issues and provide assistance.

How to Become an IT Specialist

Generally, the BLS recommends that IT specialists obtain the education and relevant certifications that are required of the job. Keep these steps in mind if you’re interested in how to become an information security analyst or achieve another IT role.

1. Research IT careers you’re interested in. First, it’s helpful to read job descriptions of careers you’re interested in so you get an understanding of what you’ll need to apply. Information security analyst requirements may differ from computer support specialist qualifications, for example. Knowing what you’ll need to accomplish before you apply for a job, you can then start to compare schools.
2. Get an IT degree or certificate. The BLS reports most employers prefer at least an associate degree in IT to be considered for jobs like network and computer systems administrator and computer support specialist.^{19 20} A general associate degree in information technology, an information security analyst degree or a computer support specialist degree can prepare you for various IT roles. You’ll be able to learn (and make mistakes) in a supportive environment and gain a credential some employers may require. Look for an IT or information security analyst school that teaches the skills you need for the jobs you’re interested in.
3. Get certified. Some employers may require IT certifications. You can save time by attending a school that prepares you to earn those certifications. Once you graduate, you can get certified and get to work more quickly.

With education and certification, you can list those credentials on your resume and LinkedIn page and start applying for jobs. You may also want to join an IT careers networking group to expand your professional network.

What to Look for in an IT Program

Look for IT programs that provide outcomes that relate to the jobs you’re interested in. As you research IT schools, consider the following factors.

• Cost: Ask about financial aid, scholarships, grants and loan information to help pay for school.
• Accreditation: Accreditation is a process a school goes through with a board that certifies the school meets certain educational standards set forth by the board. Some employers will regard degrees from accredited schools more highly, because the school has met rigorous standards for education excellence.
• Instructor quality: You might be interested in learning from instructors who have real-world experience working in roles and/or industries you’re also interested in. Look at instructor bios or ask the school about instructor quality to see if they’re a fit.
• Class experience: Lectures teach you skills and knowledge, but hands-on experience enables you to put what you’ve learned into practice. Enquire about a school’s class experience and coursework you’ll be expected to complete. Consider whether the projects appeal to you.
• Certification preparation: Some jobs may require that you’re certified in order to be considered for the position. If you know you’re going to want to earn specific certifications, ask how the school prepares you to achieve those.

It can also help to view graduate testimonials to see how an IT program impacted a graduate’s ability to work in the field.

How Long is an IT Program?

IT programs vary in length. Some are more robust, so you graduate with a broader IT skill set, while others are more specialized. IT certificate programs can take as few as 31 weeks (or as few as 8 months) to complete, while an associate degree program may take as few as 61 weeks (or as few as 15 months) to complete.

Can I Attend Information Technology School Online?

Yes. IT school is a good fit for an online environment, since you’ll be working on technology systems as an IT professional. In an online IT school, you can access courses and turn in work on your own schedule, which provides a flexible learning environment many students enjoy. You can still interact with instructors and students, all in an online environment.